Annual Maintenance Contracts (AMC)
Reliable IT Support. Reduced Downtime. Predictable Costs.
Our Annual Maintenance IT Services (AMC) ensure your IT infrastructure runs smoothly,
securely, and efficiently throughout the year. We provide proactive maintenance, rapid
issue resolution, and expert support—so your business can operate without disruptions.
What Is Annual Maintenance IT Service?
Annual Maintenance IT Services (AMC) is a comprehensive support contract where we manage, monitor, and maintain your IT systems on a yearly basis. Instead of reacting to problems after they occur, AMC focuses on preventive maintenance, continuous monitoring, and timely upgrades to minimize downtime and maximize performance.
Scope of Annual Maintenance IT Services
IT Infrastructure Maintenance
We ensure all your core IT components remain stable and optimized.
Includes:
- Servers (physical & virtual)
- Desktops, laptops, and workstations
- Printers and peripheral devices
- Network devices (routers, switches, firewalls)
Infrastructure support is delivered using enterprise hardware and platforms from Hewlett Packard Enterprise, Huawei, and virtualization technologies from VMware.
Preventive Maintenance
Regular checks to identify and resolve issues before they affect operations.
Includes:
- System health checks
- Hardware diagnostics
- Disk cleanup and optimization
- Patch and firmware updates
Compliance frameworks are supported through secure infrastructure and governance capabilities from Microsoft and Cisco.
Network Management & Support
Maintain a secure, fast, and reliable network environment.
Includes:
- LAN/WAN monitoring
- Wi-Fi performance optimization
- Firewall configuration and maintenance
- Network troubleshooting and fault resolution
We manage networks using solutions from Cisco, Aruba Networks, Ruckus Networks,
and Ubiquiti, along with security from Fortinet and SonicWall.
Server & Data Management
Ensure business continuity and data availability.
Includes:
- Server monitoring and performance tuning
- Backup configuration and monitoring
- Data recovery support
- Storage management
We use Acronis Cyber Protect (Acronis) for backup and disaster recovery, along with Microsoft server environments (Microsoft) and VMware virtualization (VMware).
Software Support & Updates
Keep your business software secure and up to date.
Includes:
- Operating system updates (Windows, Linux, macOS)
- Application installation and troubleshooting
- License management assistance
- Antivirus and endpoint protection updates
Software and endpoint security are managed using Microsoft platforms (Microsoft) and Sophos endpoint protection (Sophos).
Helpdesk & Technical Support
Fast and reliable support for your employees.
Support Channels:
- Remote support
- On-site support (as per SLA)
- Phone and email support
Covers:
- Hardware and software issues
- User access and login problems
- Email and application errors
Helpdesk and remote monitoring are supported through NinjaOne (NinjaOne) and Microsoft-based IT environments.
IT Security Management
Protect your IT environment from cyber threats.
Includes:
- Antivirus and endpoint security monitoring
- Patch management
- Basic vulnerability checks
- Security policy implementation support
Security is enforced using Fortinet (Fortinet), Sophos (Sophos), and Palo Alto Networks (Palo Alto Networks) solutions.
Asset Management & Documentation
Maintain complete visibility of your IT assets.
Support Channels:
- IT asset inventory
- Warranty and lifecycle tracking
- Network and system documentation
- Configuration records
Asset tracking and monitoring are streamlined using NinjaOne (NinjaOne) and integrated
Microsoft tools.
AMC Service Models
Comprehensive AMC
- Covers hardware, software, and network support
- Includes preventive and corrective maintenance
- Ideal for businesses seeking complete IT outsourcing
Non-Comprehensive AMC
- Covers service and support only
- Hardware replacement billed separately
- Suitable for organizations with in-house IT teams
Why Choose Our AMC Services?
Industries We Serve
Pricing plans
Basic Plan
- Powerful Admin Panel
- 1 Native Android App
- Multi-Language Support
- Support via E-mail and Phone
Premium Plan
- Powerful Admin Panel
- 1 Native Android App
- Multi-Language Support
- Support via E-mail and Phone
Family Plan
- Powerful Admin Panel
- 1 Native Android App
- Multi-Language Support
- Support via E-mail and Phone
